Grievance Redressal Policy — Complaints & Escalation

1. Grievance Officer

Name: Vishnu Bishnoi
Email: policy@siteguard365.com
Address: Shri Ganganagar, Rajasthan, India
Phone: +91 90790 64757

2. What to include

• Full name and contact information.
• Relevant URL, order, invoice, project, account or ticket reference.
• Clear description and requested outcome.
• Dates, screenshots, correspondence and evidence.
• Whether it concerns privacy, payment, content, IP, accessibility, security or delivery.

3. Review process

We may acknowledge, request information, verify identity/authority, preserve records, consult a client/provider or issue an outcome. Complex, fraudulent, security-sensitive or third-party-dependent matters may require more time. Repeated messages through many channels do not accelerate review.

4. Privacy grievances

Privacy requests may require identity verification and are subject to lawful limitations. Where Site Guard 365 processes data only for a client, the request may be referred to that client as the primary controller/data fiduciary.

5. Consumer escalation

Nothing removes a mandatory right to approach an appropriate consumer commission, regulator, court or government grievance mechanism. A written good-faith attempt to resolve the issue first is encouraged where practical.

6. Abusive or fraudulent complaints

Threats, harassment, extortion, false evidence, impersonation and fraudulent payment disputes may be documented, restricted or reported. Genuine criticism and lawful complaints will not be rejected merely because they are unfavourable.